AGM – Mobility Collections Lead

Position Overview

The AGM – Mobility Collections Lead will be responsible for managing and driving Cluster VIBS Mobility collections (FLD, FLV, CAL, MADVT, BULK SMS) under the CNC Function. This leadership role requires close coordination with multiple functional teams including VIBS Finance, VIBS Service Delivery, SSC Finance, Segment Team, and Bill Logistics to ensure effective collection performance, reduced bad debts, and compliance with all policy and regulatory requirements. The role serves as a key catalyst for revenue growth and cash flow optimization by ensuring timely and efficient collections across the cluster.

Key Responsibilities

• Drive achievement of business KPIs for Cluster VIBS Mobility collections (FLD, FLV, CAL, MADVT, BULK SMS).

• Coordinate with Circle and Zonal teams to achieve monthly and quarterly collection targets.

• Manage and improve collection performance and bad debt control.

• Monitor and reduce involuntary churn across customer segments.

• Maintain cost of collections within approved budgets.

• Lead automation initiatives and new process improvements to drive efficiency.

• Oversee GST, summary billing, payment posting, and reconciliation activities.

• Ensure timely bill dispute resolution with cross-functional teams.

• Conduct circle performance reviews and ensure compliance with HSW, NCP, SOX, and SOP frameworks.

• Manage on-account clearances, open BRs, provisions, and credit note preparations.

• Strengthen cross-functional collaboration to achieve business goals.

• Improve DSO and compounded collection efficiency across the cluster.

• Identify and implement cost reduction measures and operational efficiencies.

• Ensure full compliance with internal policies and regulatory guidelines.

Core Competencies & Skills

• Strong expertise in credit risk management and receivables management.

• Deep knowledge of accounting, financial processes, and systems.

• Strategic thinking and analytical problem-solving capabilities.

• Proven track record in churn management and partner coordination.

• Strong cross-functional influence within a matrix environment.

• Team leadership, training, and development experience.

• Excellent communication and stakeholder management skills.

Qualifications

• Postgraduate degree or MBA (Desirable).

• 4–7 years of relevant experience in collections, credit control, or receivables management.

• Prior exposure to telecom, enterprise mobility, or large-scale collections management preferred.

Benefits

• Competitive compensation with performance-linked incentives.

• Leadership development and career progression opportunities.

• Exposure to high-impact business operations and strategic projects.

• Collaborative and growth-driven work environment.