Your key responsibilities
- Part of a team of professionals undertaking Business Transformation, customer, strategy related projects and find solution to create unique and authentic customer experiences
- Ability to work in the capacity of consultant in transformation and optimization assignments in specific or multiple sectors as per the project requirement
- Participate in projects involving current and future state assessment, gap analysis, road map, market analysis, benchmarking analysis, recommendations for transformation from ‘As-Is’ state to ‘to-be state, design Target operating model design, business process reengineering, customer experience
- Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
- Clarify request objectives with internal stakeholders to ensure correct understanding of the brief for a high-quality output.
- Participate to create intelligent and informative written and visual reports or dashboards
- Proactive and reactive analysis and interpretation from reporting to support business strategy and planning
- Support business development activities through participating in pursuits and help prepare other deliverables (e.g., Client Pitch decks, Industry primers, POVs etc.)
- Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
- Domain knowledge of at least one of the sectors with proven research skill – GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.
- Assist the Management in delivering exceptional client service and helping in ensuring stakeholder and client management.
Skills and attributes for success
- Exposure or experience in Digital solutions in Customer/User centric programs/ functions will be an added advantage.
- Process compliance/timely reporting of facts & figures.
- Participate actively in supporting the Senior Manager in building an industry focused practice; Specialization in a specific sector will be an added advantage
To qualify for the role, you must have
- BE/B-Tech/MBA with demonstrated high academic record
- 0 to 3 years of research and consulting experience
- Good level of skills in Microsoft Office, Excel (formulas, data capture and pivot tables)
- Sound understanding of data analytical tools and methodologies would be good for the role
- Strong interpersonal communication skills and experience in usage of analytical tools/ representations
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