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  • Work in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures


Required Qualifications, Capabilities, And Skills

  • Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required


Preferred Qualifications, Capabilities, And Skills

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Call Center, Banking or Finance industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions


If you bring that, we’ll take care of the rest! When you join JPMorgan Chase& Co., we’ll provide:

  • A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
  • Opportunities for professional growth and advancement
  • A work environment of high-energy employees that are trained, coached, focused, and driven
  • Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
  • A culture that values diversity, equity, inclusion, integrity, and teamwork


Work Schedule

  • Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
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