Fraud Specialist

Responsibilities:

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required Qualifications, Capabilities, And Skills

• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred Qualifications, Capabilities, And Skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Call Center, Banking or Finance industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase& Co., we’ll provide:

• A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Opportunities for professional growth and advancement
• A work environment of high-energy employees that are trained, coached, focused, and driven
• Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
• A culture that values diversity, equity, inclusion, integrity, and teamwork

Work Schedule

• Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.