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Your Role and Responsibilities
As a Deputy Manager, you are responsible for the day to day operations of the, Customer Master and Credit/Collections teams to ensure the processes and procedures of the Department adhere, and contribute to, the overall objectives of the Company. You will work closely with senior management to develop, execute and maintain internal credit policies and procedures to minimize potential bad debt loss to the company and maximize revenue. You will actively participate in all aspects of the department and stay informed of all essential policies and procedures relating to Sales, Marketing, Customer Operations and Finance to minimize disruption to order flow and promote strong internal and external customer relationships.

Responsibilities:

  • Responsible for directing and managing Deductions, Resolutions of the Accounts Receivable Department
  • Effectively works with senior management to develop and implement guidelines to increase sales and reduce receivables from all accounts, with a focus on delinquent accounts.
  • Responsible for resolving account issues to maintain strong customers relationships and arrive at a mutually beneficial solution for the customer and the Company.
  • Manages all customers short pays or deductions to determine if the deduction is the responsibility of the customer or the Company and implements preventative measures to minimize the Company’s exposure to related expenses.
  • Works with senior management to establish departmental guidelines to measure performance; implements and monitors processes to ensure training opportunities are identified and goals are achieved.
  • Proactively identifies areas for improvement in the deductions and resolutions process and executes changes to enhance the business process.
  • Ensures documents are processed in accordance to various SOX Narratives & Corporate Finance and Accounting Policies covering returns, adjustments and Bad Debt allowances. Accountable for resolution of all accounts in a credit balance.
  • When possible ensures revenue, generated orders are processes to offset credit balances.
  • Responsible for monthly Bad Debt Reserves and reconciliations of AR General Ledger balances at month end.
  • Interacts with trade and Logistics associations and financial institutions to obtain credit information for customers to make an informed decision regarding a customer’s financial status as it relates to establishing or modifying their credit line.
  • Prepares Financial Review or High-Risk Top accounts for VP Controller and Senior Management review.
  • Maintains correspondence with Visa, MasterCard and American Express to resolve customer credit card disputes by providing details of the sales transaction.
  • Monitors daily debit and credit adjustments from our banking institution for accuracy and assumes responsibility for handling returned checks and adjusting the receivables balance accordingly.
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