The Role Responsibilities
- Complete Indexing/Accessing/Processing as per the allocation every day
- To Assess minimum of 180 invoices per day – subject to the availability of volume in the queue
- To Process minimum 150 LCY invoices / 60 FCY invoices per day – subject to the availability of volume in the queue.
- To Check minimum 150 LCY invoices / 60 FCY invoices
- To resolve mailbox queries/phone queries. Telephone queries to be handled with an intension to resolve during the call and email queries within 2 workdays.
- To ensure that rejects are despatched within the assigned time and as per SLA
- Complete processing of daily volumes including Journal Vouchers as assigned within the Team.
- Input Accuracy level to be at 99.5% ( Pass 1 error out of total indexed / processed cannot be more than 0.5% )
- “Nil” contribution towards Pass 2 error
- Managing the assigned tasks professionally and efficiently as per the SLA & DOI
- Ensuring total Customer Satisfaction by providing quality service that is error free and timely
- To be Responsive to the needs of the Stake-holders at all times, effective and regular communication to be maintained