Senior Associate – US Payroll

Role summary

 To process the payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified.

 To provide an effective and efficient payroll/HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries

• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty

 To proactively seek learning opportunities to develop and maintain good knowledge of Strada’s systems, clients and workflow and processing procedures.

 To take an active part in promoting your own training and development in all areas.

 To own and manage the quality and accuracy of operational task of the team.  To support and help facilitate 100% SLA attainment for the team through effective WFM.

 Be a SPOC to the clients(Internal / External)

 Be the Innovation champion for the process and team.

Main Responsibilities

Production

 Responsible For Processing And Meeting Targets Given For The Same

 Responsible For Second Level Verification Of Data If Required

 Providing Feedback On Quality Issues Found During Audits

 Responsible for timely escalation of production related issues

 Responsible For Maintaining Accuracy

 Prioritises, allocates and actions daily tasks to be accomplished to meet SLA  To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc

 Ensures that team members get data required, in right format and in time to complete payrolls

Key Experience

• 2 -5 years experience
• PC Literacy – Word and Excel (Basic Level)
• Graduate from any stream / Diploma Holder
• PC Literacy – Word and Excel (Basic Level)
• Track record of face to face, telephone and written contact with customers

At Strada, Our Values Guide Everything We Do

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

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