Senior Supervisor

Job Description:

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Accountable for functional, operational, and/or program management.
• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Sets team priorities to ensure timely completion.
• Coordinates work activities with other supervisors.
• Makes decisions based on policies, procedures, and business plans.
• Receives guidance from manager.
• May not perform the work supervised.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has basic knowledge of other disciplines.

Business Expertise

• Understands how to improve efficiency across related teams.

Impact

• Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

• Sets priorities for and mentors employees to meet daily deadlines.

Problem Solving

• Resolves day-to-day technical and operational problems.

Interpersonal Skills

• Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

• Bears ownership and accountability for single or multiple review deliverables.
• Reviews expenditure expense, payment, and outstanding reports for proper authorization and precision.
• Provides day-to-day leadership to team members.
• Collaborates with internal management for department initiatives and discussions for process improvement.
• Participates in communications with the client and other departments.
• Liaises with other teams and departments for team administration.
• Supports Senior Manager in day-to-day administrative activities.
• Performs other duties as assigned
• Complies with all policies and standards