About the job
What You Will Do
- Strong understanding of accounting principles, financial reporting, general ledger, reconciliations, accounts payable, inventory, fixed assets, and month-end close processes.
- Hands-on experience using or supporting ERP financial systems and legacy financial systems applications within the Bi-Sphere support model, help users across the enterprise understand and complete key financial system processes.
- Ability to analyze user-reported issues, reproduce errors, identify root causes, and coordinate functional or technical resolution.
- Assist with month-end close and other time-sensitive financial processes by providing responsive support and escalating issues when needed.
- Knowledge of finance master data, chart of accounts, cost centers, profit centers, business units, approval workflows, and system interfaces.
- Experience with incident and service request management, ticket prioritization, escalation, documentation, and service-level expectations.
- Strong data analysis skills, including proficiency in Microsoft Excel and the ability to validate financial data across systems and reports.
- Understanding of internal controls, audit requirements, segregation of duties, data security, and compliance within financial systems.
- Ability to support user acceptance testing, system enhancements, process changes, upgrades, and post-implementation stabilization.
- Clear written and verbal communication skills, with the ability to explain system and accounting concepts to users with different levels of technical knowledge.
- Ability to create and maintain process documentation, knowledge articles, training materials, and user guides while sharing knowledge with backup support resources.
- Ability to leverage AI for system enhancements or transformations
- Project work and other work efforts as needed to support the customers
Others:
- Strong communication and inter-personal skills
- Ability to manage tasks independently without much intervention
- Work closely with cross functional teams especially IT support team
- Partnering with multiple global stakeholders on day-to-day operations
- Driving continuous improvement via simplification, standardization and automation
What You Will Have
- Proven experience in accounting processes and financial systems knowledge
- Strong analytical and problem-solving skills to interpret complex financial data, trends and patterns
- Excellent customer service skills working in a global environment with multiple stakeholders to drive outcomes
- Self-starter, works well independently and in a team, with excellent communication skills
- Experience in process transitions and transformations in a virtual environment
- CA, CPA, CMA or MBA Finance with 4-7 years of progressive experience
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