Accounts Receivable Specialist

Position Overview

The Accounts Receivable Specialist will be responsible for managing the full Accounts Receivable (AR) cycle within the Onecape HUB. This includes debt collection, dispute resolution, statement reconciliation, and reporting for customers under the Onecape product line. The role focuses on achieving collection targets, maintaining strong customer relationships, and ensuring all activities align with Inchcape’s financial and operational standards.

This is an excellent opportunity for professionals who are organized, process-oriented, and passionate about driving efficiency in receivables management within a global business environment.

Key Responsibilities

• Manage customer collections in line with agreed credit terms, ensuring low overdue ratios.

• Build and maintain strong customer relationships to facilitate timely payments.

• Perform Statement of Account (SOA) reconciliation and ensure accuracy.

• Handle dispute resolution and process customer refunds where applicable.

• Adhere to the Global Bank Account Verification Policy (LOBD).

• Prepare and maintain reports, including customer SOAs and AR summaries.

• Post transactions accurately within the internal accounting system (Unit 4).

• Communicate effectively with internal teams and external clients regarding collections and escalations.

• Escalate overdue recoverables and participate in regular review meetings with line managers.

Key Deliverables

• Maintain overdues within target levels.

• Demonstrate clear and proactive communication with stakeholders.

• Build and sustain positive customer relationships to enhance collection performance.

Competencies

Direct Competencies:

• Customer Focus

• Ethics & Integrity

• Organisational Commitment

• Health & Safety Compliance

Core Competencies:

• Planning and Delivery

• Initiative and Ownership

• Quality Focus

• Financial Accountability

• Teamwork and Collaboration

• Process Management

Leadership Competency:

• Establish Focus and Direction

Knowledge, Skills & Experience

Essential:

• Strong communication skills, with experience managing international collections.

• Ability to meet deadlines through effective prioritization and time management.

• Proven experience in a target-driven environment.

• Process-oriented with strong attention to detail.

Desirable:

• Prior experience in the shipping or logistics industry.

Education & Qualifications

Essential:

• Bachelor’s degree in Commerce (B.Com) or Business Administration (BBA).

Desirable:

• MBA in Financial Management or equivalent post-graduate qualification.

Why Join Inchcape Shipping Services

At Inchcape Shipping Services, we are committed to building a diverse, inclusive, and high-performing workforce. We value the welfare, growth, and expertise of our people and believe in creating opportunities that allow you to thrive in a dynamic, global environment.

Our core values define who we are:

• Global Perspective – We connect the world and see the bigger picture.

• The Power of People – We rely on the strength of local expertise and relationships.

• Progress – We embrace new thinking and drive positive change.

What We Offer

• Competitive Salary

• Retirement Savings Plan

• Life Assurance

• Paid Holidays

• Employee Assistance Programme

• Career Development and Progression Opportunities

• Recognition through Values Awards and Celebration Events

Join Inchcape Shipping Services and be part of a global team that values your contribution, supports your growth, and empowers you to make an impact every day.

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