Accounts Receivable Specialist II

Position Overview

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. As an Accounts Receivable Specialist II, you will play a key role in managing and stabilizing the collections and receivables process for global accounts. This position demands strong communication skills, hands-on experience with ERP and CRM systems, and an active interest in applying AI-based solutions to enhance process efficiency. You will be part of a high-performing team that values collaboration, innovation, and measurable impact.

Key Responsibilities

• Conduct proactive collection calls and follow up with customers/accounts on outstanding balances.

• Send, monitor, and document collection-related emails daily.

• Manage end-to-end collections processes including follow-ups, dispute resolution, and payment tracking.

• Escalate overdue accounts promptly while maintaining detailed and accurate system records.

• Utilize applications such as SAP, Salesforce, and HighRadius for account management, tracking, and reporting.

• Collaborate with internal teams to stabilize and streamline collection processes.

• Identify opportunities for AI-driven process improvements to boost efficiency and accuracy.

• Ensure consistent achievement of productivity and quality performance metrics as an individual contributor.

Skills & Qualifications

• Education: B.Com or other relevant degree.

• Experience: 3–4 years in B2B or B2C collections, preferably in an international business environment.

• Proficient in SAP, Salesforce, and HRC (or equivalent ERP/CRM systems).

• Excellent verbal and written communication skills with the ability to manage difficult conversations.

• Highly self-motivated, detail-oriented, and able to work independently with minimal supervision.

• Willingness to work night shifts (7 PM IST – 4 AM IST).

• Interest in utilizing AI tools and technologies for continuous process improvement.

Preferred Skills

• Exposure to global client accounts and cross-cultural business communication.

• Strong analytical skills to identify collection trends and propose actionable improvements.

• Familiarity with productivity and reporting dashboards.

About ZoomInfo

ZoomInfo (NASDAQ: GTM) is a global leader in Go-To-Market Intelligence, empowering businesses to grow faster through AI-ready insights, trusted data, and advanced automation. With more than 35,000 companies worldwide relying on its platform, ZoomInfo provides a complete, unified view of customer interactions—helping teams sell smarter and achieve better results.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available on our official website.

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