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  • Good experience and knowledge of all the compliance aspects in People management
  • Good knowledge in terms of quality monitoring and MIS aspects.
  • Team Management experience is a mandate on paper.
  • Income tax domain experience is a mandate.
  • Good experience in presentation and client interaction.
  • Familiar with multiple documentation process in terms of FMEA, SOP etc.,
  • Good knowledge and relevant experience on Direct taxation process and clauses. Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently.
  • Analytical ability in terms of data reconciliation with good Excel knowledge.
  • Good knowledge of various types of MIS activities.
  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Excellent verbal, written communication, interpretation, and active listening skills
  • Should have good command and Fluency over English, Hindi + Any other regional language will be added advantage.
  • Ability to assimilate process knowledge quickly and efficiently.
  • Should be comfortable working from office.
  • Being proactive and showing the utmost respect for customer’s time.
  • Good time management, ensuring all contacts with customers add value.
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