Accounts Receivable Analyst

About The Role

The Accounts Receivable Analyst is tasked with maximizing cash flow with a clear strategy for managing assigned portfolios of clients and revenue streams. This AR Analyst will utilize their strong analytical and customer service skills, and will work closely with both internal and external partners to proactively identify and resolve issues that may lead to payment performance issues including billing discrepancies, missing credits, and misapplied payments. The Analyst also ensures invoice accuracy by reviewing and confirming that billing data conforms to specifications prescribed by the contract or established business rules. The successful Analyst must be an efficient self-starter with excellent organization skills, competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, results focused, with an ability to operate effectively in a fast paced, ever-changing environment.

Responsibilities

• Ownership and management of assigned portfolio of accounts. Establish an effective AR management strategy to maximize cash flow and minimize debt by improving and optimizing processes to drive operational excellence. Ensuring timely and accurate billing and collections of the receivable. Document all interactions with internal and external customers for historical reference and potential dispute resolution. Portfolio health is managed through review and analysis of account aging.
• Maintain accurate customer data, establish effective billing and cash application processes to minimize exceptions. Establish a proactive collection process. Portfolio health is managed through review and analysis of account aging. Interpret agreements for key business terms to validate billing or payment history and identify adjustments. Liaison with other internal partners and escalate disputes as needed to drive resolution. Serve as a SME and lead point of contact for internal partners regarding their respective revenue streams.
• Be a team player and cross-train as back-up for other AR Analysts. Investigate use of technology to automate repetitive tasks or work with offshore partner to transfer those tasks offshore.
• Develop strategic partnerships with internal groups to help manage the day-to-day business processes and escalations.
• Support AR initiatives and projects. Drive process improvements.
• Create and maintain process documentation.
• Utilize analysis tools to provide reporting. Reconcile and validate postings and activities performed in production. Responsible to gather and interpret metric data, identifying and communicating gaps, trends and areas of opportunity to individuals and management including monthly presentation to leadership.
• Other Duties/Projects as assigned by business management as needed.

Qualifications

• Bachelor’s degree in Business, Accounting, or related field
• 2+ years of work experience in accounts receivable or specific wireless/telecommunications experience
• Advanced computer skills (MS Office, Word, PowerPoint) Advanced Excel
• Experience with our G/L system, Sage Intacct
• Superior Verbal and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels
• Ability to build lasting and effective working relationships with both internal and external partners to drive resolutions
• Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines
• Advanced analytical skills

Tagged as: Accounts Receivable Analyst