About the job
Key Responsibilities
- Collects outstanding receivables in accordance with terms and conditions of contracts, customer payment terms, etc.(managing customer receivables, ensuring timely collections, reducing overdue balances, and maintaining accurate customer account records, etc.)
- Support reduction of bad debt expense through proactive collection of aged receivables.
- Work closely with AR leadership team to identify high risk accounts before they become an issue.
- Monitor payment performance and financial liquidity of existing customers, adjusting credit limits and risk codes as necessary
- Identifies and support resolution of invoice disputes.
- Collaborates with customers to improve AR performance and sets up special credit arrangements and payment schedules with Management oversight.
- Support Cash Application team with payments as needed to ensure they are properly identified and applied in a timely manner
- Support month end close/reporting/compliance requirements for Credit & AR.
- Solves customer and process problems of varying scope and complexity.
- Support Regional/Global AR leadership through the identification of process improvements within the AR function in order to drive efficiencies and improve overall timeline for cash collection.
- Act as SAP Subject Matter Expert and System Super User supporting Saudi Arabia AR under the guidance of the Regional/Global Team
- Coordinate with Sales, Customer Service, and Logistics teams to resolve payment issues.
- Visit customers to follow up on overdue invoices and disputed balances.
- Collect customer payments, acknowledgments, or commitment letters where applicable.
- Build relationships with customer finance and accounts payable teams.
- Escalate collection risks and potential bad debts to AR Manager / management.
- Document visit outcomes and update collection actions in SAP and collection trackers.
- Support legal and recovery actions by gathering required documentation
What You’ll Bring
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Experience in Accounts Receivable, Credit Management, Collections, or Finance Operations.
- Strong analytical and problem-solving skills with the ability to manage complex customer accounts.
- Experience reviewing customer credit exposure and mitigating financial risk.
- Excellent communication and stakeholder management skills.
- Proficiency in ERP systems and Microsoft Excel.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Fluency in English; Arabic is an advantage.
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