Quality Analyst

Responsibilities:

• Review the work performed by AR callers and document any quality issues.
• Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
• Participate in developing process documentation.
• Provide feedback and work with the training team to provide remedial training
• Check the reports developed by AR callers – aging analysis, understanding days in A/R, top reasons for denials, etc.
• Be in the center of ethical behavior and never on the sidelines Quality.

Qualification and Skills:

• Should have worked as a Quality Controller/ SME for AR for at least 1 year with medical billing service providers.
• Should have very good knowledge in medical billing and confident in process knowledge.
• Experience in the end-to-end Healthcare process/ AR calling the audit.
• Adapting to new situation challenges whenever required.
• Good communication typing skills.
• Must be a Graduate.