Sr Analyst

Responsibilities :

• Conduct daily analysis of ticket data to identify trends, patterns, and areas for improvement.
• Create and publish daily, weekly, and monthly review KPIs for Leads, Operations Managers, Product Managers, and Delivery Managers.
• Generate reports on FMS, WDC, and VC Engineers’ efficiency.
• Track Vendor Purchase Orders and Invoice Payments.
• Present findings and recommendations to stakeholders in a clear and concise manner, both verbally and in writing
• Collaborate with cross-functional teams to identify and solve problems related to ticket data and processes.

Skills:

• Expert in MS Excel for data analysis, manipulation, and reporting.Proficient in MS PowerPoint for creating clear and visually appealing presentations.
• Strong attention to detail and ability to meet deadlines.
• Experience working in a fast-paced environment.
• Ability to independently manage multiple projects and priorities.
• Proven ability to identify and solve problems.
• Excellent communication skills (verbal and written).