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  • Review weekly incentive payment volumes by the client to assess and verify the availability of funds, and coordinate with the incentive analytics team.
  • Distribute notifications and reports to clients regarding funding requirements and incentive activity, including W2 reports and IDRs.
  • Process weekly ACH draw down for client incentive funds.
  • Process all returned incentive checks in coordination with the Smartshopper Personal Assistant Team (PAT) to reissue as necessary.
  • Assist with analysis of the balance and usage of all client incentive funds to determine clients to be put on hold and clients needing increased funding.
  • Perform various analyses and metrics regarding incentive payments and distribute reports to key stakeholders.
  • Respond to incentive-related inquiries from internal teams in a timely manner.
  • Work with the PAT team to void and reissue Smartshopper checks as necessary.
  • Process escheatment of uncashed Smartshopper Incentive checks in accordance with State regulations.
  • Assess quantity and dollar value of Smartshopper gift card issuance and initiate payments to third-party vendors.
  • Work closely with and support the accounting team in performing monthly client incentive liability and cash balance reconciliations.
  • Assist with other Smartshopper accounting activities and projects during the month as necessary.
  • Assist in documenting accounting and Workday processes to create user guides and procedure manuals.
  • Provide support for external Audits.
  • Collaborate with cross-functional teams to support business initiatives.
  • Participate in process improvement initiatives and identify opportunities to streamline processes.

Education and professional experience:

  • Bachelor’s degree in finance, Accounting, or a related field.
  • 2+ years of experience in a similar role.
  • Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel and working knowledge of ERP environments. Experience with Workday Financials a plus.
  • Ability to work independently and collaboratively across departments.
  • Prior experience working in a Shared Services Center preferred, primarily supporting a Technology company.


Work Environment

  • Expectation to work primarily in the Zelis-India office on a regular basis (minimum 3 days a week)
  • Willingness to work outside of normal business hours as required to collaborate with teams outside of India.
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