Learn more at careers.alight.com
- Provide daily functional support to the teams, to support the successful delivery of General Ledger documents and files.
- Performs financial audits, analyses data, reconcile and balance payroll results, payroll postings and GL interface transmittals for all on and off cycle processing’s and adjustment runs.
- Reviews all variances through investigation and resolution processes, completes root cause analysis as required, and recommends client intervention procedures and communicates variance.
- Analyzes accounting compliance issues and determines financial impacts and risks to Alight/client financials/processes.
- Facilitates appropriate resolutions based on those impacts, including system configuration changes.
- Provide support and guidance for all implementations and go lives.
- Support Managers with client engagement ensuring all information is accurate and provided on time.
- Makes formal recommendations to the client regarding escalated issues and resolves client inquiries based on financial and legal compliance impacts and risks to Alight, Alight’s clients, and funding sources.
- Analyzes internal processes, methods, and procedures to ensure appropriate audit controls are in place and being followed.
- Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs)and other process documentation.
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate.
- Contribute to team meetings and raise any issues immediately to your Operations Manager Serves as expert responder to all audit requests ensuring the accurate and timely responses.
- Provides reconciliations of payroll related balance sheet accounts to clients as required.
- Communicates regularly with various payroll processing teams to resolve escalation issues and to share lessons learned to optimize service delivery.
- Communicates with Clients and Vendors to resolve Accounting and Treasury related issues.
- Working with Operational Management and Products to implement automation, innovation, and any continuous improvement programs.
- Support Year End.
- Ability to recognize and deal appropriately with sensitive and confidential information.
- Proactively identify upsell opportunities.
- Support Management with the resolution of client escalations, along with lessons learnt.
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
- Build good relationships with all lines of businesses where appropriate.
- Participates in projects and activities as needed and assigned
- Alight Security Standards are adhered and followed.
- Time Recording to be completed on time and accurately.
- Other duties, as assigned by your immediate supervisor and/or manager.
- Ensure you are up to date with all Alight announcements and communications
Working with us
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
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