accounting and finance jobs
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  • Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience.
  • Juggling priorities to ensure that members get a level 2 support experience means time is of the essence, and detailed product knowledge is vital.
  • Getting to grips with brand new features which will streamline payment processing for members and their clients.
  • Delivering valuable feedback to Product managers on a consistent basis.
  • Exploring data and aiding with reporting to track the performance of products and services.
  • Helping demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with everyday back-office tasks.


What Makes You a Great Fit

  • You have exceptional spoken and written English skills.
  • You have at least 1 year experience in a customer service role
  • You are comfortable using industry tools like Customer, GSuite, Jira, and Excel.
  • You are confident talking with our customers to help them get the most from their current accounts and products.
  • You enjoy finding innovative ways to solve complex problems.
  • You are always on the lookout for recurring issues and help create new workflows to solve them.
  • You have excellent organisational skills and take responsibility for your workload.
  • You have strong organisational skills
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