Responsibilities:
- Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management
- Good analytical skills and generate reports and dashboards (Availability and Variance reports etc).
- Mailbox Support and Maintenance and demonstrates attention to detail
- Conflict resolution and problem solving (e.g. resource allocation on multiple projects and soft blocking by competency leaders)
- Mentor and provide on the job training for new associates.
- Proficient in MS office package and Intermediary level of expertise in data Visualization tools.
- Effective resource scheduling, maintenance, and updates
- Database management and reconciliation (Maintain and manage skill sets, competencies and certifications of client serving professionals)
- Basic Dashboard and reporting activities
Skills:
- Flexible with working hours
- High energy level, confident and assertive
- Good verbal and written communication skills.
- Excellent teaming and interpersonal skills.
- Prioritization and Co-Ordination Skills
- Positive attitude and ability to excel under tight timelines.
- Good analytical skills.
- Excellent implementation skills.
Experience:
- Prior work experience in same or related domain, 0 to 4 years
- Experience in multiple systems and applications
- Prior work experience in a large professional services or financial services company
- Experience working with clients from different countries (Desirable)
- Experience working in a business where the primary spoken language is English
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