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Responsibilities:

  • Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management
  • Good analytical skills and generate reports and dashboards (Availability and Variance reports etc).
  • Mailbox Support and Maintenance and demonstrates attention to detail
  • Conflict resolution and problem solving (e.g. resource allocation on multiple projects and soft blocking by competency leaders)
  • Mentor and provide on the job training for new associates.
  • Proficient in MS office package and Intermediary level of expertise in data Visualization tools.
  • Effective resource scheduling, maintenance, and updates
  • Database management and reconciliation (Maintain and manage skill sets, competencies and certifications of client serving professionals)
  • Basic Dashboard and reporting activities

Skills:

  • Flexible with working hours
  • High energy level, confident and assertive
  • Good verbal and written communication skills.
  • Excellent teaming and interpersonal skills.
  • Prioritization and Co-Ordination Skills
  • Positive attitude and ability to excel under tight timelines.
  • Good analytical skills.
  • Excellent implementation skills.

 

Experience:

  • Prior work experience in same or related domain, 0 to 4 years
  • Experience in multiple systems and applications
  • Prior work experience in a large professional services or financial services company
  • Experience working with clients from different countries (Desirable)
  • Experience working in a business where the primary spoken language is English
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