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  • Ensure that the process transactions are processed as per standard procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Ensure claim costs is controlled and leakage kept at a minimum
  • Ensure accuracy of reserves and payments and manage lifecycle of claims
  • Ensure adherence to Company Policies and Procedures
  • Managing calls – both inbound and outbound as well as all other correspondence on claims
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns


Technical Skills

  • English language proficiency – CEF Level C1-13+ (certified by British council/certified assessor)
  • Previous international Voice experience (preferably in insurance)
  • Good Computer navigation skills
  • Should be familiar with MS Office


Education Requirements
Graduate or Diploma holder with at least 15 years of education

Work Experience Requirements
Prior experience in an international Voice process is mandatory

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